Shiftmove is looking for a Customer Success Manager - Italy & DACH (f/m/d) to ensure the long-term success of our customers and drive revenue growth. You will join a company with a positive, driven culture and sustainable growth, having reached almost €50m+ ARR.
What You'll Do
- Manage a diverse portfolio of Italian, English, and German-speaking customers, from low-touch to high-touch accounts.
- Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer life cycle.
- Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities.
- Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers.
- Apply value-based selling techniques to connect business needs with customer goals.
- Act as the voice of the customer to influence product requirements and roadmap decisions.
- Support onboarding, training sessions, and webinars for Italian customers while ensuring commercial outcomes.
What We're Looking For
- Proven track record in B2B SaaS customer success, account management, or sales.
- Fluent in German and English (minimum C1) as well as Italian (minimum B2).
- Demonstrated success in achieving revenue-based targets through the creation of expansion pipeline.
- Strong communication and consultative selling skills.
- Analytical mindset with a strong sense of accountability, ownership, and commercial acumen.
- Excellent time-management skills for handling multiple customers and calls with precision.
- Fast learner who adapts quickly to new software tools and sales processes.
Nice to Have
- Automotive experience.
- Experience with SPICED selling approach.
Team & Environment
You will join a highly collaborative and supportive team.
Benefits & Compensation
- Health & Wellbeing: A strong sense of healthy work-life balance, 1 mental health day, and access to Nilo.health platform.
- Learning & Development: An annual professional development budget of 2k EUR.
- Remote setup: You can work from all over Germany, with HQ in Berlin and quarterly team onsites.
- Workation: up to 12 weeks of remote work from any country or continent.
Work Mode
This is a remote position based in Germany.
