Braze is hiring a Customer Success Manager II for its Global Strategic team. In this role, you will manage relationships with some of the world's biggest international brands, serving as their main point of contact and trusted advisor. You will own client renewals and partner with senior colleagues to deliver an excellent customer experience.

What You'll Do

Own client renewals, retention, and net retention targets for your customers within larger groups.
Be your customers’ main point of contact and trusted advisor at Braze.
Partner with Strategic CSMs and Account Executives to provide an excellent customer experience and ensure commercial alignment.
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice.
Assist the wider Braze account team in highlighting the value delivered by Braze for your customers.
Drive customer advocacy by building strong customer relationships and creating mutual value.
Proactively analyze your customer product usage to identify opportunities and risks to account health.
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development.
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value.
Coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive seamless support.
Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.

What We're Looking For

3-6 years relevant experience in a related area, such as Onboarding, Customer Success, Implementations, or Project Management.
Client-facing experience and the intention to progress your career in customer success.
Excellent written and verbal communication skills.
Ability to manage projects and tasks to completion.
Initiative and a proactive approach to work.
A reputation as a team player who welcomes feedback.
Intellectual curiosity and a problem-solving mindset, with a willingness to tackle technical problems.

Nice to Have

Interests in marketing strategy, digital marketing, technology, and mobile trends.
Interest and eagerness to learn more about both technical and marketing concepts with real-world applications.

Team & Environment

You will be part of the Strategic team at Braze, partnering closely with Strategic CSMs and Account Executives.

Benefits & Compensation

Competitive compensation that may include equity.
Retirement and Employee Stock Purchase Plans.
Flexible paid time off.
Comprehensive benefit plans covering medical, dental, vision, life, and disability.
Family services that include fertility benefits and equal paid parental leave.
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
A curated in-office employee experience, designed to foster community, team connections, and innovation.
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
Employee Resource Groups that provide supportive communities within Braze.
Collaborative, transparent, and fun culture recognized as a Great Place to Work®.
Salary Range: $92,300 - $102,600/year + equity grants of restricted stock (RSUs).

Work Mode

This is a hybrid role based in San Francisco.

Braze is an Equal Opportunity Employer committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.