Deel is looking for a French-speaking Customer Success Manager I to be the primary relationship owner for our clients in the French-speaking market. In this role, you will act as a trusted advisor on operational and product matters, building durable relationships that convert into long-term revenue growth. You'll be instrumental in Deel's mission to create the infrastructure for the future of work and unlock global opportunity.

What You'll Do

Manage a high volume of small spend accounts in either SMB/MM or ENT segments with French-speaking clients.
Identify and flag risks that will lead to customer churn.
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Provide a high-quality experience to customers on a day-to-day basis.
Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
Drive adoption of platform features that will lead to a better customer experience and better retention.

What We're Looking For

A minimum of 2+ years of relevant work experience, including client-facing experience as a Customer Success Manager or Account Manager.
Must be fluent in English & French.
Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity.
A relationship builder who remains calm and collected when facing crisis or criticism.
Quantitatively inclined and data savvy, able to draw insightful conclusions from complex data sets and synthesize numbers into actionable recommendations.
A reliable, motivated self-starter with a passionate growth mentality, thriving in fast-paced, high-responsibility environments.
A solid track record of achievement (e.g., success in a top-tier company, quantifiable business impact).
A strong analytical foundation with the ability to manipulate and synthesize data.
Curious by nature and interested in making an impact.

Benefits & Compensation

Stock grant opportunities dependent on your role, employment status and location.
Additional perks and benefits based on your employment status and country.
The flexibility of remote work, including optional WeWork access.

Work Mode

This is a global remote position.

Deel is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.