TutorSpace GmbH is hiring a Customer Success Manager (DACH) (m/w/d) to be the primary advocate for parents and students in the region. As part of a young, dynamic startup digitizing the tutoring market, you will ensure high customer satisfaction and directly influence the platform's future.
What You'll Do
- Serve as the main point of contact for parents and students via phone, email, and WhatsApp.
- Advise customers on optimal solutions, contract renewals, and required tutoring hours.
- Coordinate closely with the tutor and educational consultant team.
- Help the company better understand customers to continuously improve processes and workflows.
- Compose analyses, reports, and evaluations.
What We're Looking For
- A desire to improve the world through education.
- Native or accent-free proficiency in German.
- A natural inclination for consultation and enjoyment in selling additional tutoring packages.
- An understanding of human behavior and enjoyment in helping people with educational solutions.
- Strong communication skills, empathy, patience, and problem-solving ability.
- The ability to stay structured and maintain composure in stressful moments.
Nice to Have
- Experience in sales, customer support, or similar roles in high-performing, cross-functional teams.
- A Bachelor's, Master's, or MBA degree from a top-tier university.
- Proficiency in additional languages.
Team & Environment
You'll join a 1-10 employee team at a young, dynamic startup aiming to shape the future of learning.
Benefits & Compensation
- Shape the future of an educational platform helping thousands of students.
- High level of personal responsibility and direct influence on company development from day one.
- Sell a product that positively impacts customers' lives.
- Support for professional and personal development and career pathing.
- Attractive annual gross salary with overpayment based on individual profile.
Work Mode
This role offers flexible working hours on-site, with remote work possible (hybrid mode).
TutorSpace GmbH is an equal opportunity employer.
