Lead and nurture long-term customer relationships across enterprise accounts in Brazil, serving as the primary point of contact post-sale. Your focus will be on ensuring clients achieve their desired outcomes, remain satisfied, and continue to expand their use of the platform over time.
Key Responsibilities
- Manage the full lifecycle of customer success for a portfolio of enterprise clients, including onboarding, ongoing engagement, renewal management, and escalation resolution
- Drive adoption by helping customers understand and leverage the full capabilities of the solution, aligning usage with business goals
- Act as a trusted advisor by combining technical understanding with industry knowledge, particularly in mobile security and threat detection
- Identify risks early and implement proactive strategies to improve retention and satisfaction
- Collect and channel customer feedback to internal teams, influencing product direction based on real-world use cases
- Collaborate with engineering, product, and sales teams across time zones to resolve issues and uncover expansion opportunities
- Develop deployment strategies with clients, sharing best practices and guiding smooth implementation
What You’ll Need
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- At least 10 years of experience with enterprise software platforms
- Minimum of 5 years in customer success or account management roles, ideally serving large organizations in cybersecurity
- Proficiency with SQL and the ability to interpret data to inform customer insights
- Understanding of mobile operating systems including iOS, Android, and Windows
- Familiarity with mobile threat defense (MTD) and machine learning concepts
- Self-driven with strong analytical and problem-solving abilities
- Willingness to travel regionally for customer meetings as needed
Preferred Background
- Experience working in fast-paced startup environments
- Deep knowledge of mobility and security domains
