About the Role
The individual in this position will work closely with clients in the EMEA region who speak Italian, guiding them through onboarding, troubleshooting issues, and promoting best practices to maximize product value and retention.
Responsibilities
- Serve as the primary point of contact for Italian-speaking customers in the EMEA region
- Guide new clients through onboarding and initial product setup
- Monitor customer health and proactively identify opportunities for improvement
- Respond to inquiries and resolve issues in a timely manner
- Deliver training sessions and product walkthroughs in Italian
- Track customer feedback and communicate insights to internal teams
- Support renewal processes by demonstrating ongoing value
- Collaborate with technical teams to escalate and follow up on critical issues
- Maintain accurate records of customer interactions and account status
- Identify expansion opportunities and coordinate with sales when appropriate
- Conduct regular check-ins to assess satisfaction and goals
- Educate customers on new features and updates
- Promote best practices for security and product usage
- Coordinate with marketing for customer advocacy opportunities
- Ensure smooth handoffs between onboarding and ongoing support
- Use data to assess customer engagement and flag risks
- Prepare reports on account health and success metrics
- Represent the customer perspective in internal planning discussions
- Maintain fluency in product updates and industry trends
- Uphold service level agreements for response and resolution times
Compensation
Competitive salary and benefits package
Work Arrangement
Remote, within EMEA time zones
Team
Customer-facing role within the customer success team
Why This Role Matters
Clients in the EMEA region rely on clear, accurate communication in their native language to fully adopt and benefit from the platform. This role ensures Italian-speaking customers receive dedicated support, leading to higher retention and stronger trust.
What We Look For
We value professionals who combine language skills with a deep commitment to customer outcomes. The ideal candidate builds rapport easily, anticipates needs, and turns challenges into opportunities for deeper engagement.
Not available
