Aquatic Informatics Inc. is hiring a Customer Success Manager to own the engagement, retention, and enablement of our customers, ensuring they fully utilize our Aquatic Informatics (AQI) software. This remote role is the primary customer advocate within our Sales team, focused on maximizing customer value, driving renewals, and identifying expansion opportunities through a consultative approach.
What You'll Do
- Own the ultimate success of AQI’s customers, including onboarding, project success, retention, and renewal.
- Ensure customers derive maximum value from their investments and fully leverage their subscriptions and services.
- Envision, build, and manage new renewal motions for high-volume renewals across product categories.
- Support the development of mutually beneficial partnerships with key customers, assisting with goal and success criteria development.
- Own and ensure on-time delivery of renewals for AQI’s existing customer base.
- Develop and drive proactive one-to-many customer outreach programs and content creation, such as webinars, newsletters, and white papers.
- Identify and develop new opportunities for expansion across the customer’s business using a solution and consultative based selling approach.
- Ensure subscription growth and increased solution footprint, independently and in collaboration with the field sales team.
What We're Looking For
- 3+ years’ experience in Customer Success Management, SaaS Sales, Account Management, or an equivalent role.
- Direct experience managing renewals in a SaaS environment, including previous responsibility for independently driving a book of business and achievement against targets.
- Direct experience managing customers in a high-volume setting, and in building programs and processes to effectively service a lower size/higher volume customer segment.
- Experience developing and driving one-to-many customer outreach programs, such as webinars, newsletters, and white papers, to increase engagement and retention.
- Strong written and verbal communication skills, with the ability to create compelling outreach content and deliver presentations to diverse audiences.
- Ability to work closely with an owned customer base, understand customer requirements, and identify upsell and cross-sell opportunities to deepen solution penetration.
Nice to Have
- A BA or BS Degree in a technically related field, or equivalent working experience, is a strong plus.
- Experience using Salesforce or a Contract Renewal Automation platform is a plus.
Team & Environment
You will join the Sales team located across the US and Canada, reporting to the Customer Success Director.
Benefits & Compensation
- Flexible working hours
- Professional onboarding and training options
- Career coaching and development opportunities
- Health benefits
- 401(k)
- Compensation Range: $75,000.00 - $90,000.00 USD per year
Work Mode
This is a remote position open to candidates located in the US and Canada.
Aquatic Informatics Inc. and Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
