DeepL is hiring a Customer Success Manager - Agentic AI | EMEA/DACH

DeepL is looking for a Customer Success Manager - Agentic AI | EMEA/DACH to join our mission of breaking down language barriers. In this role, you'll be responsible for building and deepening connections with senior stakeholders, owning onboarding, and driving product adoption within a subset of our customer base. You'll work closely with customers to ensure their success, build strong relationships, and help them unlock the full potential of Agentic AI.

What You'll Do

• Understand customer ecosystems, priorities, and goals to foster trust and long-term partnerships.
• Be a Trusted Advisor conducting data-driven business reviews to demonstrate value and align solutions with customer objectives.
• Build trust with senior decision-makers to ensure strategic alignment and success.
• Onboard effectively by partnering with internal teams to align processes with customer goals and ensure early success.
• Promote product adoption by strategically introducing solutions to key stakeholders.
• Leverage knowledge of workflows, APIs, and integrations to assist with implementation.
• Collaborate with sales to uncover upsell and cross-sell potential.
• Guide customers on using product features to maximise value.
• Work cross-functionally to address customer needs and resolve issues efficiently.
• Meet targets for adoption, retention, and customer advocacy through a data-driven approach.
• Provide feedback to leadership and product teams to drive continuous improvement.

What We're Looking For

• 4+ years of customer success experience or account management.
• Focus on retention and customer satisfaction.
• Proven track record in renewals and upsell/cross-sell opportunities.
• Experience working with SaaS platforms or AI-driven solutions.
• Solid understanding of technical workflows, APIs, integrations, and data handling.
• Strong presentation, verbal, and written communication skills.
• Ability to engage and influence senior stakeholders.
• Exceptional organisational skills to manage multiple accounts and priorities effectively.
• Strong drive to learn, solve challenges, and work with emerging technologies, methodologies, and solutions.
• Proactive, can-do attitude with ability to take ownership and work through challenges in a dynamic environment.
• Ability to thrive in a fast-paced, ever-evolving environment, balancing strategic thinking with tactical execution.
• Collaborative spirit, contributing to a positive team culture and supporting colleagues.
• Fluency in German and English.

Nice to Have

• Experience supporting customers who integrate solutions into their own products or workflows.

Team & Environment

Join a brand-new team dedicated to launching and scaling DeepL's most innovative product to date.

Benefits & Compensation

• Diverse and internationally distributed team with people of more than 90 nationalities.
• Open communication and regular feedback.
• Hybrid work schedule, with team members coming into the office twice a week.
• Flexible working hours.
• Regular in-person team events.
• Monthly full-day hacking sessions (Hack Fridays).
• 30 days of annual leave (excluding public holidays).
• Access to mental health resources.

Work Mode

This is a hybrid role for candidates located in the EMEA/DACH region, with a schedule that includes coming into the office twice a week.

We are an equal opportunity employer. You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace.