Edda is looking for a Customer Success Manager to drive adoption of our SaaS platform among venture capital funds, corporate VC, and top financial institutions worldwide. You will own business outcomes influencing churn, renewals, and Net Revenue Retention (NRR) while building trusted relationships with investors globally.
What You'll Do
- Manage a portfolio of global VC/PE and financial institution clients.
- Lead onboarding to ensure customers reach business goals and achieve time-to-value quickly.
- Drive product adoption and feature utilization through proactive training and guidance.
- Conduct quarterly business reviews (QBRs) with executive stakeholders.
- Monitor customer health using Heap, HubSpot, Airtable, and intervene proactively.
- Identify and execute upsell and cross-sell opportunities in partnership with Sales.
- Secure timely renewals by showing measurable ROI and business impact.
- Collaborate with Product to channel client feedback into the roadmap.
- Partner with Marketing to develop testimonials and case studies.
- Contribute to scalable programs (webinars, guides, knowledge base) to educate and engage clients.
What We're Looking For
- Ease in speaking with stakeholders at all levels: from analysts to chief finance officers, managing partners and IT managers.
- Validated results in a prior customer success role that required high technical and commercial skills.
- English communication and writing skills are on point.
- Understanding of the SaaS business model.
- Fluent English speaker.
- Detail-oriented approach.
- Ability to positively receive and adapt to feedback.
Nice to Have
- Previous experience working with venture capital, private equity, or financial services clients.
- Fluency in French or other European languages.
- Familiarity with Linear, Heap, HubSpot, Airtable, or similar tools.
- Background in onboarding, training, or solutions consulting.
- Experience contributing to customer-facing content (guides, webinars, playbooks).
Technical Stack
- Heap
- HubSpot
- Airtable
Team & Environment
Reports to the Head of Customer Success within a global company of 11-50 employees.
Benefits & Compensation
- Competitive, market-aligned compensation.
- Performance bonus and potential equity opportunities.
- 25 days paid vacation plus French public holidays.
- Private health insurance package.
- Professional development budget and mentorship opportunities.
- International exposure within a diverse team based in Paris.
Work Mode
This role is based in Paris and follows a flexible hybrid model: 2 days remote per week plus 2 weeks per year to work from anywhere.
Edda is an equal opportunity employer.
