FLiiP is hiring a founding Customer Success Manager to proactively drive customer retention, expansion, and advocacy. This role is central to our rapid growth, focusing on building strong relationships with fitness industry clients and ensuring they achieve their business goals using our platform.
What You'll Do
- Guide new clients through the onboarding steps while transitioning from their previous software to FLiiP.
- Identify opportunities for account expansion and revenue generation within our customer base.
- Advise customers on how to improve their performance and their return on investment.
- Clearly communicate the benefits of new product features and ensure customers adopt them quickly.
- Work closely with our product and engineering teams to resolve issues.
- Work collaboratively with clients to help them fully understand our value and achieve results.
What We're Looking For
- 3-5 years of customer success, account management, or client-facing experience.
- Bilingual proficiency in French and English (written and verbal).
- Experience in B2B SaaS or technology environments.
- Proven track record of managing customer relationships and driving retention.
- Analytical mindset with ability to interpret customer data and usage metrics.
- Self-motivated with excellent organizational and project management skills.
Nice to Have
- Preference for English native speakers.
- Experience in fitness, wellness, or related industries is an asset.
Team & Environment
This is a founding CS role where you will work closely with sales, product, and support teams.
Benefits & Compensation
- Competitive salary and benefits package.
- Hybrid work model with flexible remote culture.
- Health & insurance benefits.
- Health, Fitness & Wellness program: allowance to encourage movement.
- Direct access to executive team and significant growth opportunities.
- Career advancement opportunities in various departments (Customer Success, Sales, Marketing, etc.).
Work Mode
This position follows a hybrid work model.
FLiiP values a proactive, data-driven, and collaborative culture where team members build trust, learn quickly, and thrive in a fast-paced startup environment.
