SAS is looking for a Senior Customer Success Manager to establish and build broad relationships with customers, driving the adoption and expanded usage of our software and solutions. You will be the primary post-sale contact and a trusted advisor, ensuring successful implementations.

What You'll Do

Serve as the primary post-sale point of contact, building strong customer advocates across all organizational levels to become a trusted advisor.
Manage customer communications and resolve conflicts.
Jointly define success with customers by understanding their business or IT challenges to manage software adoption and exceed expectations.
Work with SAS stakeholders to develop comprehensive adoption plans using content, events, email, social media, and campaigns.
Build reports and analytics to provide key business insights for data-driven decision-making.
Lead or assist in gathering requirements for new and ongoing projects and document Customer Success Plans.
Monitor Customer Success through metrics and other measurements.
Ensure all applicable security policies and processes are followed.

What We're Looking For

Previous experience in a similar role within the technology industry, such as Customer Success Manager, Customer Advisor, or Program Manager.
Ideally, a bachelor’s or master’s Degree in a Technical or Business subject, or equivalent qualification.
Knowledge of Data Management, Analytics, and AI.
Proven ability to design and implement tailored customer success plans.
Fluent in English.
Strong written, verbal, interpersonal communication, and organizational skills.
Ability to work and learn independently and as part of a team in a fast-paced environment.
An equivalent combination of related education, training, and experience may be considered.

Nice to Have

Understanding of SAS and/or the banking industry is a distinctive advantage.

Team & Environment

You will be part of the SAS Customer Success team. We foster an inclusive, meaningful culture that values curiosity, passion, authenticity, and accountability.