Shape the customer journey for organizations leveraging intelligent research tools in marketing, sales, and strategy. As a Customer Success Manager, you’ll play a key role in ensuring clients achieve their objectives through tailored onboarding, consistent follow-up, and proactive support.
What You’ll Do
- Engage in meaningful conversations with customers to uncover goals, challenges, and use cases
- Lead concise, interactive demonstrations tailored to individual workflows and team needs
- Monitor customer progress and intervene early to resolve obstacles
- Collaborate with product teams to refine onboarding, adoption, and long-term engagement
- Surface product improvement opportunities by analyzing recurring feedback and pain points
- Identify and report technical issues after validating them with users
Who You Are
- Driven to see customers thrive, with persistence and emotional investment in their outcomes
- A skilled communicator who listens deeply and asks thoughtful questions
- Comfortable troubleshooting technical tools and guiding non-technical users
- Curious, open to feedback, and committed to personal growth
- Fluent in English, with strong presentation and relationship-building abilities
- Either based in the San Francisco area or open to remote work
What We Offer
- Competitive compensation and generous stock options
- Comprehensive health benefits and pre-tax transit support
- A culture built on balance, collaboration, and long-term sustainability
- Opportunities to shape product direction through direct customer insights
- Hybrid work model with flexibility for remote contributors
All candidate information will be handled in accordance with equal employment opportunity regulations.
