NielsenIQ is hiring a Customer Success Leader to shape and drive our client strategy in Mexico. You will lead efforts to maximize client value, ensure sustainable growth through retention and expansion, and elevate service standards by leveraging advanced analytics, AI, and our full portfolio of solutions. This role is central to developing a high-performance team and delivering exceptional outcomes.
What You'll Do
- Lead, support, and develop consultants and analysts through coaching, training, and continuous feedback.
- Promote a culture of excellence, cross-functional collaboration, and continuous learning.
- Establish, develop, and maintain strategic relationships with key clients, including C-level executives, to ensure satisfaction and investment stability.
- Deepen understanding of client businesses to propose comprehensive strategies using the NIQ portfolio.
- Define and execute annual client plans with clear objectives, solutions, and expected results.
- Ensure high-quality deliverables by integrating information sources, NIQ tools, and AI support for value-added analysis.
- Provide expert support in data quality, interpretation, and conflict resolution.
- Coordinate with internal and external stakeholders to manage, negotiate, review, and resolve critical issues.
- Influence across functions to remove barriers and accelerate results.
- Detect actionable insights that enable new business opportunities and solution expansion.
- Negotiate and agree on service models and deliverables with your client portfolio.
What We're Looking For
- Bachelor's degree in Administration, Industrial Engineering, Economics, Marketing, or a related field.
- Over 10 years of experience in consumer goods, retail, research consulting, marketing, commercial, or project management.
- Proven experience in team leadership and talent management.
- High-level stakeholder management and C-level presentation skills.
- Knowledge of NIQ measurements and data management.
- Advanced proficiency in Microsoft PowerPoint, Excel, and Word; advanced English.
- Strong project management skills (time, scope, flexibility) and client consulting.
- Commercial and negotiation skills, effective communication, and ability to work under pressure.
- Experience integrating AI in analytical or operational customer success processes.
- Strategic thinking and customer value orientation.
- Data storytelling and simplification of complex information.
- Ability to influence without authority and collaborate cross-functionally.
- Ownership, resilience, and comfort handling ambiguity.
- A growth mindset and commitment to continuous learning.
Nice to Have
- Power BI at an intermediate level.
Technical Stack
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Power BI
- NIQ tools and data
Team & Environment
You will lead a team of consultants and analysts, providing coaching and development to drive performance.
Benefits & Compensation
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
Work Mode
This role is based locally in Mexico.
At NIQ, all employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.
