Codes Health is hiring a Customer Success Lead to build and lead the function that ensures our customers experience clarity, speed, and trust. You will be the founding member of this team, owning customer relationships end-to-end while creating the processes that enable us to scale.

What You'll Do

Own onboarding and implementation end-to-end, ensuring every new customer gets to value and usage quickly
Serve as the primary point of contact and trusted advisor for our customers, building deep relationships with legal, operations, and case teams
Drive ongoing account engagement, including regular check-ins, business reviews, and tailored product trainings
Monitor and manage customer health by tracking key metrics including usage, turnaround time, and customer satisfaction and proactively step in to unblock risks or delays
Partner closely with Product, Engineering, and Operations to translate customer feedback into clear product requirements, surface bugs or workflow gaps, and help prioritize what we build next
Act as the internal source of truth for the customer by maintaining accurate, up-to-date account context, goals, and status so the broader team can execute effectively
Design and build the foundation of Customer Success at Codes Health, including the first playbooks, onboarding frameworks, communication cadences, and reporting that will scale with the company
Lead product rollouts and feature adoption by communicating new capabilities to customers, driving early usage, and gathering structured feedback to continuously improve the product