Reveleer is looking for a Customer Success Key Account Manager to own a key account and be instrumental in driving customer goals, business transformation, and revenue expansion. You will ensure customers successfully adopt our platform with a positive experience, directly fueling Reveleer’s growth through renewals and expansion.
What You'll Do
- Develop a comprehensive strategy for your customer covering relationship mapping, value outcomes, product adoption, customer experience, satisfaction, and expansion.
- Assure the customer’s overall successful adoption of the Reveleer platform and the timely fulfillment of related services from onboarding through project close and billing.
- Serve as the single point of contact for the customer, coordinating cross-functionally to resolve issues, relay feedback, and identify expansion opportunities.
- Monitor support tickets and manage their resolution through customer support and engineering groups.
- Improve engagement approaches based on customer segmentation, leading a culture of continuous improvement.
- Provide strategic direction on revenue expansion, working closely with sales management to align on cross-sell and upsell strategies.
- Lead day-to-day management of multiple projects, including creating work plans, resolving critical issues, coordinating client meetings, and monitoring progress via analytic reports.
- Monitor client vital signs using data to identify growth opportunities or account risks.
- Conduct business reviews demonstrating Reveleer’s performance through project outcome data and packaging recommendations for improvement.
- Articulate changes to Reveleer’s technology product roadmap and support clients through new feature adoption.
- Act as the main point of contact, defining a success plan and ensuring mutually agreed-upon expectations.
- Rally Reveleer’s internal teams and resources to align execution with the customer's business goals.
- Influence future lifetime value through higher product adoption, customer satisfaction, and health scores.
- Discover early churn signals and drive processes to reduce churn and increase customer advocacy.
- Ensure processes for escalating client issues happen with speed and urgency, orchestrating resources across the company.
- Develop and foster executive-level relationships within client organizations.
- Deliver quarterly partnership reviews.
- Participate regularly in departmental and organizational meetings.
What We're Looking For
- Bachelor’s Degree preferred or equivalent work experience required.
- 8-10+ years of experience in a customer-facing account or vendor management role.
- Experience managing Risk Adjustment projects specific to Medicare, Medicaid, and Commercial lines of business, or other relevant healthcare experience.
- Strong Project Management skills with a demonstrated ability to manage and track multiple customer requests, issues, and project plans.
- Self-motivated, team player with exceptional organizational, presentation, and communication skills, both written and verbal.
- Track record of performing in agile, SaaS-based environments with high levels of professionalism and interpersonal savvy in high-stress situations.
- Proficiency with MS Office, with advanced proficiency in Excel.
- Ability to travel.
Nice to Have
- CAPM/PMP certification.
Technical Stack
- MS Office
- Excel (Advanced proficiency)
Work Mode
This position is remote.
Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local laws.
