Saga is looking for a Customer Success Engineer to be the vital link between our customers and our product. You will be the first dedicated technical point of contact, ensuring our legal customers get real value from our AI platform by solving issues fast and feeding real-world insights back into our development cycle.

What You'll Do

Act as the first point of contact for technical questions and product issues.
Debug and reproduce customer-facing issues and escalate when needed.
Investigate logs, errors, API requests, and AI workflow behaviour.
Translate customer pain points into clear insights for Product and Engineering teams.
Create and maintain technical documentation, guides, and solution examples.
Work closely with Engineering, Legal Research, Product, and Infrastructure teams.
Improve onboarding and self-serve support to reduce inbound tickets over time.

What We're Looking For

3+ years of experience in a technical support or technical success role.
Hands-on experience troubleshooting SaaS platforms, APIs, and integrations.
Debugging skills with logs, errors, reproductions, and API flows.
Clear written communication skills for documentation and user guidance.
Ability to explain technical concepts to non-technical users.
Fluency in English is required.

Nice to Have

Interest in AI workflows including LLM usage, embeddings, RAG, and token limits.
Any additional European language is a plus.

Benefits & Compensation

Clear growth path towards technical leadership: Senior Engineer, Implementation Lead, or Product Management.
High autonomy with freedom to experiment, decide, and build your own way.
Annual learning budget for certification and conferences.
Hardware and workstation equipment budget.
A team that moves fast, thinks clearly, and builds with care.
Compensation: Up to €42,000 per year depending on experience.