Deepgram is looking for a Customer Success Engineer (EMEA) to act as a technical expert and strategic advisor to our enterprise customers. This role blends technical expertise with commercial impact, ensuring product adoption, solving complex technical challenges, and driving expansion opportunities. You will own the full customer lifecycle from onboarding to advocacy.
What You'll Do
- Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives.
- Build, nurture, and sustain customer relationships across all personas from developers to C-level stakeholders.
- Conduct regular on-site visits with customers to drive adoption and embed Deepgram into their workflows.
- Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
- Focus on making Deepgram successful in the customer’s environment by ensuring effective integration and adoption.
- Continuously operate in discovery mode, surfacing customer issues and translating them into actionable requirements.
- Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues.
- Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies.
- Leverage AI to amplify impact in driving customer outcomes and surfacing insights.
- Proactively identify & scope opportunities for expansion, partnering with Sales.
- Develop and execute structured customer success plans aligning business outcomes with product capabilities.
- Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops.
- Serve as the voice of the customer internally, influencing product roadmap and GTM strategy.
- Track, analyze, and report on key performance indicators like adoption, usage, health, satisfaction, and revenue impact.
What We're Looking For
- 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success at innovative, API-driven technology companies.
- Proven track record in roles blending customer engagement with technical expertise, navigating between solution design and commercial growth.
- Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers.
- Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts.
- Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions.
- Experience engaging across technical teams and executive buyers.
- Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders.
- A strong sense of ownership and stewardship for customers, and a keen focus on developing a strong personal brand.
- A strong understanding of partner ecosystems, channel business models, and multi-party commercial dynamics.
- Based in an EMEA time zone with strong overlap to customer business hours.
- Excellent written and spoken English.
Nice to Have
- Additional European languages are a strong plus.
- A background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities.
- Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies.
- Familiarity with automation tools, advanced analytics, and/or basic scripting.
Technical Stack
- APIs
- AI/ML technologies
- Deepgram APIs
- Automation tools
- Advanced analytics
Team & Environment
Part of the Customer Success team, known as The Heartbeat of Deepgram, sitting at the intersection of customers, product, and growth.
Work Mode
This is a fully remote position open to candidates within the EMEA region.
Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
