About the Role
This position supports customers by guiding technical implementation, troubleshooting integration challenges, and ensuring product adoption through hands-on engineering collaboration.
Responsibilities
- Collide with customer technical teams to ensure smooth onboarding and integration
- Diagnose and resolve technical issues related to product usage
- Deliver product training and best practices to engineering stakeholders
- Collaborate with internal teams to relay customer feedback and feature requests
- Document integration patterns and common troubleshooting workflows
- Support proof-of-concept and pilot deployments
- Monitor customer health metrics and proactively identify risks
- Assist with API and SDK implementation guidance
- Translate customer requirements into technical configurations
- Maintain deep knowledge of the core product and infrastructure
- Provide post-implementation support to ensure long-term success
- Work with documentation teams to improve technical resources
- Escalate product bugs and coordinate resolution timelines
- Advocate for customer needs within product development cycles
- Participate in technical account reviews and success planning
Nice to Have
- Experience with real-time audio or speech technology
- Background in developer advocacy or technical support roles
- Familiarity with Kubernetes and distributed systems
- Contributions to open-source projects
- Multilingual communication skills in European or Middle Eastern languages
Compensation
Competitive salary and benefits package
Work Arrangement
Remote position with flexibility for EMEA time zones
Team
Part of the customer-facing engineering team focused on technical onboarding and support
Why This Role Matters
- Customers rely on accurate, timely technical guidance to integrate and scale effectively.
- This role bridges product capabilities with real-world implementation needs.
What You’ll Bring
- A practical engineering mindset combined with empathy for customer challenges.
- Proactive communication and a drive to resolve issues before they escalate.
Available for candidates requiring relocation
