Braze is seeking a Customer Success Engineer in Dubai to be a trusted technical advisor, helping customers achieve their goals with Cribl solutions. You'll drive the entire customer success lifecycle, from initial onboarding through value realization and expansion, within large, complex enterprise environments.
What You'll Do
- Act as a strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
- Become the trusted Cribl expert as customers build observability pipelines to transform their organizational data.
- Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.
- Communicate effectively with tech touch customers using our customer success platform to automate responses with data-driven metrics.
- Drive continued and expanded value by expanding usage of existing use cases and identifying new ones, teams, and data sources to reduce, enrich, and route data.
- Work cross-functionally with sales, marketing, product, experience, and engineering teams as the voice of the customer.
- Keep customers healthy in their journey to realize the value of their purchase and continue to grow as a Braze customer.
- Continually inspire, mentor, and coach team members as an integral part of the Customer Experience organization.
What We're Looking For
- Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
- A customer-first mindset with excellent communication and relationship management skills.
- Proven track record working with large complex enterprises and developing relationships in a high-growth environment.
- Experience with Observability, Logs, Metrics, IT Operations, and Security, with a deep understanding of managing data pipelines through the entire data lifecycle.
- Proven ability to drive continuous product value by developing new use-cases for reducing, reusing, enriching, and routing data.
- Quick learner with strong technical and problem-solving skills.
- Administration experience with Data Engineering platforms like Splunk, Elastic, Datadog, or Snowflake.
- Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat.
- Working knowledge of major cloud providers (AWS, Azure, GCP).
- Experience working remotely.
- Fluent speaking and writing skills in English.
- Willingness to travel as needed (up to 25%).
- You live in Dubai.
Technical Stack
- Data Platforms: Splunk, Elastic, Datadog, Snowflake
- Cloud Providers: AWS, Azure, GCP
- Customer Success Platforms: GainSight, PlanHat
Team & Environment
You will be part of the Customer Experience organization at Braze.
We are a serious company that doesn’t take itself too seriously. We're looking for people who love to get stuff done and laugh a bit along the way. We believe in empowering our employees to do their best work, wherever they are. Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better.
Work Mode
This role is based locally in Dubai.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
