About the Role
Collaborate with clients to resolve technical challenges, onboard new users, and maximize product value through hands-on support and clear communication.
Responsibilities
- Diagnose and resolve technical issues reported by enterprise customers
- Guide clients through product setup and integration processes
- Act as a technical point of contact during onboarding and beyond
- Translate customer feedback into actionable engineering insights
- Collaborate with product and engineering teams to escalate bugs
- Document solutions and contribute to knowledge base improvements
- Support the rollout of new features for key accounts
- Monitor customer health metrics and proactively address risks
- Deliver technical training sessions for client teams
- Assist in writing API usage examples and integration guides
- Respond to inquiries from customer support teams
- Participate in post-implementation reviews
- Track customer usage patterns to identify adoption barriers
- Coordinate with sales during pre-contract technical evaluations
- Maintain up-to-date understanding of product architecture
- Ensure compliance with data handling policies during support
- Provide input on product documentation clarity
- Troubleshoot authentication and access issues
- Assist with data migration validation
- Work across time zones to support APAC-based clients
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Customer-facing technical team supporting enterprise clients
Why This Role Matters
- You’ll play a key role in ensuring clients achieve their goals using the platform.
- Your feedback directly influences product development and documentation quality.
What We Value
- Ownership of customer outcomes
- Clear and timely communication
- Technical precision paired with empathy
- Proactive identification of improvement areas
Available for select locations
