About the Role
Responsibilities
- Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo’s program and tech-enabled services
- Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo’s wraparound care service
- Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections
- Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities
- Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails
- Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)
- Role is M-F with 8 hour shifts
Requirements
- 3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results
- Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly
- Ability to sit at workstation for a long duration using a computer and headset to interact with patients
- Excellent interpersonal, verbal, and written communication skills
- Experience and comfort handling confidential data
- Experience and ability to thrive in a fast-paced, high-growth environment
- Goal-oriented with a focus on achieving sales objectives
- Must have a hard wired, high speed internet connection
Nice to Have
- Healthcare and/or functional medicine experience preferred
- Remote work experience preferred
- Bi-lingual a plus (English/Spanish)
Work Arrangement
Remote (Worldwide)
Additional Information
- This is a fully remote position
- Requires strong adherence to HIPAA guidelines and privacy rules
- Role requires Monday through Friday work with 8-hour shifts
- Must have a hard wired, high speed internet connection
