Requirements
- 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech)
- A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth.
- Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers.
- Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts.
- Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations)
- Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.).
- Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales).
- A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand.
- A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics.
Nice to Have
- A background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities.
- Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies.
- Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter.
Work Arrangement
Hybrid
Additional Information
- Frequent travel may be required.
- Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.
