HireVue Inc is hiring a Customer Success Director to own relationships with our strategic and enterprise clients. You will be responsible for driving customer retention, expansion, and long-term value by acting as a trusted advisor on hiring transformation and talent strategy.
What You'll Do
- Own a portfolio of strategic and enterprise customers, accountable for retention, expansion, adoption, and long-term value realization.
- Proactively identify risk, opportunity, and whitespace, translating insights into actionable success plans.
- Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding them through hiring transformation, talent acquisition strategy, and digital adoption.
- Facilitate high-impact executive business reviews, roadmap discussions, and value alignment conversations.
- Partner tightly with Sales and Renewals to drive expansion strategy, renewal outcomes, and commercial success across your portfolio.
- Translate HireVue usage into quantifiable business outcomes such as improved time-to-hire, candidate experience, quality of hire, and recruiter productivity.
- Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver seamless customer experiences.
What We're Looking For
- 5+ years of experience in Customer Success, Consulting, Account Management, or Enterprise SaaS.
- 3+ years supporting large, complex, enterprise customers.
- Proven ability to operate as a trusted advisor to senior executives (VP–C-suite), influencing business strategy, adoption, and change across complex organizations.
- Deep experience navigating matrixed, global enterprises with multiple stakeholders and competing priorities.
- Strong track record of driving measurable customer outcomes including product adoption, retention, expansion, and customer health.
- Comfortable owning both the customer relationship and the commercial outcome.
- Exceptional skills in prioritization, program management, and stakeholder communication across a large portfolio.
- Highly self-directed with the ability to identify risk, create action plans, and execute without heavy oversight.
Nice to Have
- Experience working with Fortune 500 companies strongly preferred.
- Background in HR Tech, Talent, Recruiting, or Workforce Transformation highly desirable.
- Exposure to change management, digital transformation, or enterprise transformation initiatives a major advantage.
Team & Environment
Part of a fast-moving, supportive team.
Benefits & Compensation
- Medical, dental and vision insurance
- 401(k) with employer match up to 4%
- Unlimited Paid Time Off
Work Mode
This is a fully remote position open to candidates within the United States.
HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law.
