Zinier is hiring a Customer Success Consultant to ensure our customers achieve transformative outcomes with our platform. You will serve as a trusted advisor, navigating complex stakeholder environments, driving adoption, and delivering measurable ROI for a portfolio of accounts.
What You'll Do
- Own post-implementation customer journeys for a portfolio of accounts, driving adoption from go-live through sustained value delivery and measurable ROI achievement.
- Proactively monitor customer health and orchestrate interventions before issues escalate into churn risks.
- Lead Quarterly Business Reviews that demonstrate ROI, identify expansion opportunities, and strengthen executive relationships.
- Navigate complex stakeholder environments, building trusted relationships across operational teams, IT, and service delivery leadership.
- Facilitate adoption activities that transform user resistance into platform advocacy and feature utilisation.
- Identify and qualify expansion opportunities based on customer maturity and usage patterns; own or support renewal processes.
- Collaborate cross-functionally with Professional Services on handoffs, Support on escalations, Product on roadmap feedback, and Sales on commercial opportunities.
- Drive continuous improvement by developing repeatable playbooks, experimenting with engagement approaches, and contributing to evolving Customer Success methodology.
What We're Looking For
- 5-8 years in customer success, account management, or consulting within B2B SaaS.
- Proven track record managing complex relationships and delivering measurable outcomes in fast-paced environments.
- Exceptional stakeholder orchestration skills: Navigate multi-layered organisations, influence without authority, and craft compelling narratives.
- Strategic thinker with bias to action: Balance long-term vision with tactical execution.
- First-principles problem solver with strong business acumen and grasp of operational metrics and ROI modelling.
- Technical fluency and change management expertise: Understand product functionality and deploy adoption interventions that overcome resistance.
- Hustler mentality with customer empathy: Resourceful, persistent, and opportunistic.
- Excellent communication and facilitation skills for leading workshops, executive presentations, and training.
Work Mode
This is a remote position open to candidates based in the UK or Europe.
Zinier is an equal opportunity employer.
