Compass Education is seeking a Customer Success Consultant to work directly with our priority independent school clients. You will be instrumental in ensuring their success, satisfaction, and long-term retention within the Compass ecosystem. Your work directly supports our mission to shape the future of education by delivering exceptional service and fostering advocacy.
What You'll Do
- Manage a portfolio of priority clients, ensuring their satisfaction and driving product retention.
- Provide exceptional, proactive service and support to independent schools.
- Increase client retention and Annual Recurring Revenue (ARR) through strategic relationship management.
- Cultivate client advocacy, turning satisfied customers into promoters of the Compass product to potential future clients.
What We're Looking For
- Proven experience in a customer success, account management, or client-facing role, preferably within SaaS or the education sector.
- A track record of managing client relationships and successfully driving retention and revenue growth.
- Exceptional communication and interpersonal skills, with the ability to build trust and rapport with school administrators and staff.
- A strategic, proactive mindset focused on delivering value and solving client challenges.
- A deep passion for education and improving outcomes for schools and students.
Company Culture
At Compass Education, we are passionate about shaping the future of education. We love working directly with schools and are committed to delivering continuous innovation and improvements as technology evolves. Our services are designed to enhance school processes, community culture, and, most importantly, student learning outcomes. You can leave each day knowing your work made a tangible difference in a student's education or made a staff member’s day better.
