NielsenIQ is hiring a strategic and client-oriented Customer Success Consultant to lead our customer success efforts. In this role, you will manage client relationships, generate insights from complex data, and ensure clients maximize the value of our solutions.
What You'll Do
- Serve as the primary contact for key clients, ensuring engagement, satisfaction, and long-term retention.
- Understand each client's strategic objectives and deliver tailored solutions that meet their evolving needs.
- Provide proactive support, managing client inquiries, issues, and expectations with a high level of professionalism.
- Interpret complex retail and market data to identify trends, patterns, and opportunities.
- Deliver actionable insights and strategic recommendations to help clients grow their business.
- Act as a thought partner to clients, guiding them through data-driven decision-making.
- Develop compelling business content and presentations for both clients and internal stakeholders.
- Ensure messaging is aligned with brand values and effectively communicates complex data.
- Present insights clearly, persuasively, and with business impact.
- Collaborate with Sales, Product, and Research teams to deliver a seamless customer experience.
- Identify and implement opportunities to add value for clients and enhance service delivery.
- Voice client feedback internally to help improve products, processes, and performance.
What We're Looking For
- Proven experience in customer success, account management, or consulting roles.
- Strong analytical skills with the ability to interpret data and uncover business insights.
- Proficiency in Microsoft Office, particularly PowerPoint and Excel.
- Excellent communication skills in both Hebrew and English – written and verbal.
- Ability to work independently, manage multiple projects, and respond swiftly and effectively to unexpected challenges.
- Experience in building high-level business presentations and simplifying complex ideas.
- Strategic mindset combined with a hands-on, proactive approach.
- High level of ownership, accountability, and attention to detail.
- Strong interpersonal and influencing skills.
- Passion for customer success, data, and continuous improvement.
Nice to Have
- Experience preferably in the market research, consulting, analytics, or tech sector.
Technical Stack
- Microsoft Office
- PowerPoint
- Excel
Team & Environment
You will collaborate closely with Sales, Product, and Research teams to deliver a seamless customer experience.
Benefits & Compensation
- Work in a stable environment in a leading international research company.
- Opportunity to work with the biggest tech and durable companies.
- Access to learning platforms, mentorship programs and educational support.
- High level of projects & clients.
- Great, friendly atmosphere.
- Working in a multi-country environment.
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning access.
- Employee-Assistance-Program (EAP).
Work Mode
This role follows a hybrid work model.
All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.
