Role Overview
This position is for a proactive and detail-oriented professional passionate about client success and data-driven problem solving. As a Customer Success Consultant, you will act as a trusted advisor to key clients, helping them fully leverage research solutions by aligning data insights with their strategic goals. Operating in a global, fast-paced setting, you will combine analytical depth with strong communication skills to deliver meaningful impact.
Key Responsibilities
- Act as the main point of contact for high-value clients, managing relationships to ensure ongoing engagement, satisfaction, and retention.
- Gain a deep understanding of client objectives and translate them into customized, data-backed strategies.
- Monitor and interpret retail and market data to uncover trends, opportunities, and potential risks.
- Develop and deliver clear, compelling insights that support business decisions and drive client growth.
- Create professional presentations and business materials for both external clients and internal teams.
- Ensure all communications reflect brand integrity and simplify complex information for diverse audiences.
- Collaborate with Sales, Product, and Research teams to provide a unified and seamless client experience.
- Advocate for client needs internally to influence product development and service improvements.
- Respond promptly to client inquiries and manage expectations with professionalism and precision.
Qualifications and Skills
- Proven background in customer success, account management, or consulting, ideally within market research, analytics, or technology.
- Strong analytical capabilities with experience turning raw data into strategic recommendations.
- Proficiency in Microsoft Excel and PowerPoint for data modeling and presentation design.
- Fluency in both English and Hebrew, both written and spoken.
- Ability to manage multiple priorities independently and adapt quickly to changing demands.
- Demonstrated skill in building executive-level presentations and distilling complex concepts.
- A strategic thinker with a hands-on attitude, high accountability, and sharp attention to detail.
- Excellent interpersonal skills with the ability to influence and build trust.
- Committed to continuous learning and improving client outcomes.
Work Environment
This role operates in a hybrid work model, offering flexibility in where and how you work. You’ll be part of a multi-country team, collaborating across regions in a supportive and inclusive culture. The organization values innovation, diversity, and global teamwork, with a strong focus on data integrity and client-centered solutions.
Development and Benefits
- Access to learning platforms, including LinkedIn Learning and structured mentorship programs.
- Educational support to advance your professional skills.
- Opportunities to work with leading technology and consumer goods organizations.
- Volunteer time off to support causes important to you.
- Employee Assistance Program for personal and professional well-being.
- A collaborative, friendly atmosphere that encourages growth and initiative.
Our Commitment to Inclusion
The company fosters a diverse and inclusive workplace where perspectives are valued and everyone can contribute fully. All employment decisions are made without discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, or veteran status, in accordance with applicable laws.
