What You'll Do
Act as a key point of contact for customers, managing interactions across multiple channels to ensure a smooth and positive experience. Use CRM systems to maintain accurate records of customer engagements, preferences, and feedback, helping to track satisfaction and spot opportunities to strengthen relationships.
Gather insights by collecting and reviewing customer input through surveys, follow-up conversations, and other methods. Turn this data into clear summaries that guide improvements in service and retention planning.
Help craft clear, professional communications—such as emails and letters—to respond to customer needs, address concerns, and support follow-up actions. Assist in designing engagement campaigns tailored to specific customer segments.
Work with corporate clients using foundational negotiation techniques to support renewals and identify potential upsell areas. Collaborate with internal teams to shape and roll out strategies that reduce customer churn and increase long-term value.
Requirements
- Hold a Bachelor’s degree in Business, Communications, or a related discipline.
- Have 1–2 years of experience in customer success, account management, or a direct client-facing role.
- Demonstrate familiarity with CRM platforms and basic data interpretation.
- Communicate clearly and effectively, both in writing and conversation.
- Show the ability to manage multiple customer relationships, build trust, and resolve issues efficiently.
- Possess strong problem-solving abilities and a consistent focus on customer needs.
- Be based in Abuja and able to work within a hybrid schedule.
Benefits
- Remote-first work environment
- Competitive salary aligned with industry standards
- Premium health insurance coverage
- Unlimited leave policy
- Opportunities to grow and advance
- Allowance for learning and development
- Inclusive, team-driven culture that values innovation
