Lavendo is hiring a Customer Success Manager to manage the full post-sales lifecycle for our AI and MarTech SaaS clients. You will be pivotal in onboarding new eCommerce customers and ensuring they achieve their business goals through strategic guidance and data-driven insights.

What You'll Do

Own the complete post-sales journey: onboard 1–2 new eCommerce customers monthly and manage their development through training, consulting, and retention support
Maintain a portfolio of 16–24 clients, representing $300,000–$700,000 in ARR
Lead strategic sessions and quarterly business reviews (QBRs) with VP/C-level stakeholders
Set up and optimize marketing workflows including email/SMS campaigns, personalization, loyalty programs, and product recommendations
Implement integrations using tools like Zapier or APIs, data mapping, and event-based triggers
Monitor and improve key performance indicators such as retention, conversion rate, AOV, campaign ROI, and email/SMS effectiveness
Partner cross-functionally with product and process teams to bring the customer voice into continuous improvement

What We're Looking For

3+ years of experience in client-facing or customer success roles at a SaaS or MarTech company
Basic knowledge in HTML/CSS and familiarity with automation/integration tools like Zapier, APIs, data mapping, and event-based triggers
Comfortable working with performance data, able to track and explain metrics like conversion rates, AOV, retention, and A/B test results
Clear, direct communication skills and a preference for feedback-oriented, open dialogue

Nice to Have

Experience with platforms like Klaviyo, Iterable, Braze, Nosto, or Rebuy

Technical Stack

HTML/CSS
Zapier
APIs

Benefits & Compensation

Compensation: $100,000–$120,000 OTE (70/30 split)
401(k) with 3% match
Comprehensive medical benefits: health, dental, and dependent coverage
Unlimited PTO and full remote for work-life balance
Supportive, non-micromanagement environment with tailored coaching and guidance

Work Mode

This is a full-time, remote-first role with flexible hours and global availability.

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.