Jobgether is hiring a Customer Solutions Specialist to be the critical link for members needing roadside assistance. In this remote role, you will coordinate service providers, handle inquiries, and ensure a stress-free experience, emphasizing collaboration and accuracy in a dynamic environment.
What You'll Do
- Answer inbound member calls to assess their unique roadside assistance needs.
- Collect and input accurate member and service provider information into computer systems.
- Coordinate the dispatch of appropriate service providers for tasks like tire changes, jump starts, and towing.
- Use active listening and professional communication to provide exceptional member support.
- Follow scripts and procedures to manage calls efficiently, including de-escalating challenging situations.
- Maintain confidentiality and adhere to company policies and standards.
- Escalate issues to management when necessary and meet regular performance goals.
What We're Looking For
- High school diploma or equivalent.
- Excellent verbal communication and active listening skills with a professional and articulate voice.
- Ability to multitask efficiently across multiple computer applications while engaging with members.
- Strong problem-solving skills and emotional resilience to handle upset members calmly.
- Positive attitude, collaborative mindset, and a willingness to learn and grow.
- Comfortable working in a fast-paced environment with attention to detail and accuracy.
Nice to Have
- Additional education is a plus.
- Minimum of 1 year of call center or customer service experience.
Benefits & Compensation
- Casual dress code: hats, T-shirts, jeans allowed.
- Inbound calls only — no cold calling, sales, or collections.
- Paid training provided; no prior experience required.
- Performance-based incentives to reward excellence.
- Flexible work environment with potential work-from-home opportunities.
- Paid holidays and paid time off.
- Health, dental, and vision benefits.
- Supportive, fun, and friendly workplace culture with opportunities for career growth.
Work Mode
This is a remote position open to candidates in the United States.
Jobgether is an equal opportunity employer.
