Brightspeed is looking for a Customer Service Technician to join our team. In this hands-on field role, you will perform installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, including associated wiring and equipment. You'll maintain and repair outside plant facilities within assigned geographic service areas, ensuring reliable connectivity for our customers.
What You'll Do
- Install, maintain, and troubleshoot high-speed internet, video, and voice networks, including associated wiring and equipment.
- Perform maintenance and repair on outside plant facilities.
- Climb poles, use a shovel and pick to dig up and bury cable, work in utility access holes or controlled environmental vaults (CEV), and locate buried telephone cables.
- Observe all safety rules and regulations.
- Assist other technical personnel in the performance of their duties when requested.
- Actively support sales and marketing related activities.
- Direct customer facing work and sales referrals.
What We're Looking For
- High School diploma or equivalent experience.
- Ability to distinguish colors on facilities.
- Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.).
- Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
- Basic computer skills including MS Office applications.
- Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
- Ability to work aloft (e.g., ladder).
- Ability to work outside in all weather conditions and at various hours of the day/night.
- A valid driver’s license and satisfactory driving record.
- Positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
- Accountability/dependability (on time and on load when scheduled and serve on call as needed).
- Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
- Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills).
- Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions.
- Active Learning (curious seeker of added information and actively works to improve skills and knowledge).
Nice to Have
- Prior experience as a customer facing telecom operations technician.
- Basic electricity training/certification or documented equivalent work experience.
- ADSL installation/repair experience (self/full installs).
- A+/Net+ Certified Required Soft Skills.
Team & Environment
This position is part of a bargaining unit and is represented by a union.
Benefits & Compensation
- Competitive medical, dental, vision, and life insurance.
- Employee assistance program.
- 401K plan with company match.
- Host of voluntary benefits.
Work Mode
This is a field-based position. The role serves locations across twenty states in the Midwest and South.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans.
