Associated Materials, LLC is seeking a Customer Service & Support Representative to play a key role in supporting all levels of our distribution center. You will focus on customer success and drive branch sales growth, contributing to our goals in a collaborative, safety-conscious environment with a consistent Monday-Friday schedule.
What You'll Do
- Deliver exceptional customer service by responding thoroughly and accurately to walk-in, phone, or email inquiries.
- Develop and maintain a high level of product knowledge.
- Field and resolve customer issues and questions.
- Perform inside sales duties utilizing consultative selling skills.
- Establish, develop, and service new customer accounts.
- Provide quotes to customers and process customer orders.
- Schedule product deliveries and communicate delivery details.
- Order inventory for replenishment.
- Operate safely and maintain a safe work environment.
- Support the Supply Center Team in attaining overall business unit goals.
- Execute accurate order entry.
- Follow additional direction from the Branch Manager to achieve organizational objectives.
What We're Looking For
- Ability to thrive in a fast-paced, evolving environment while managing multiple priorities and making sound decisions.
- Confidence and skill in customer-facing roles, delivering excellent service and support.
- Composure under pressure with a strong results-oriented focus.
- Enthusiasm, self-motivation, and a positive team attitude.
- Strong organizational skills, effective time management, and attention to detail.
- Clear and professional communication across written, verbal, and listening channels.
- Quick adaptability to new technologies and processes.
- Ability to meet role-specific physical and lifting requirements.
- Proficiency in Microsoft Excel, Office, and Outlook.
Nice to Have
- 2+ years of experience in a retail or wholesale environment with proven customer interaction success.
- Familiarity with the building industry.
- A college degree.
Technical Stack
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
Team & Environment
You will support the Supply Center Team and report directly to the Branch Manager.
Work Mode
This position is onsite.
Associated Materials, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
