Thomson Reuters is hiring a Customer Service Specialist to resolve complex client issues and ensure customer satisfaction for our Legal division. You will leverage information systems and individual discretion to contribute directly to the organization's success.
What You'll Do
- Provide timely, accurate, and value-adding customer service to clients through voice and non-voice channels.
- Be accountable for meeting and maintaining standards for quality and productivity for all transactions.
- Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values.
- Use analysis along with policies and procedures to resolve customer issues.
- Assist with department projects as needed.
- Perform other related duties as identified or assigned.
What We're Looking For
- Customer service experience is required.
- A high school diploma is required.
- Professional attitude and strong service orientation.
- Effective analytical and decision-making skills.
- Excellent verbal and written communication skills with the ability to interact professionally.
- High motivation with the ability to meet scheduled deadlines in a fast-paced, service-driven environment.
- Strong organizational, problem-solving, and time management skills.
- Working knowledge of computer systems, including Microsoft Office products.
Nice to Have
- Customer service experience preferably in a call center environment.
- A Bachelor's degree is preferred.
Technical Stack
- Microsoft Office products.
Benefits & Compensation
- Compensation range: $39,900 USD - $74,100 USD.
- Flex My Way: flexible work arrangements, including work from anywhere for up to 8 weeks per year.
- Grow My Way programming and skills-first approach for career development.
- Flexible vacation and two company-wide Mental Health Days off.
- Access to the Headspace app.
- Retirement savings, tuition reimbursement, and employee incentive programs.
- Resources for mental, physical, and financial wellbeing.
- Market competitive health, dental, vision, disability, and life insurance programs.
- Competitive 401k plan with company match.
- Parental leave and sabbatical leave.
- Optional insurance plans.
- Flexible Spending and Health Savings Accounts.
- Fitness reimbursement.
- Access to Employee Assistance Program and Group Legal Identity Theft Protection.
- Access to 529 Plan and commuters benefits.
- Adoption & Surrogacy Assistance.
- Access to Employee Stock Purchase Plan.
- Two paid volunteer days off annually.
- Opportunities to get involved with pro-bono consulting projects and ESG initiatives.
Work Mode
This role follows a hybrid work mode.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
