AdaptHealth LLC is hiring a Customer Service Specialist to ensure successful service for our patients in a fast-paced environment. You will be responsible for learning the entire front-end process, directly impacting the quality of patients' lives. This role is fully remote.
What You'll Do
- Develop and maintain expert knowledge of current products and services.
- Answer inbound and make outbound calls and emails in a timely manner.
- Document all call information according to standard operating procedures.
- Process orders, route calls, and follow up on customer inquiries.
- Complete insurance verification, including eligibility, coverage, and deductibles.
- Obtain necessary pre-authorizations and submit physician orders to insurance carriers.
- Navigate multiple online EMR systems to obtain and enter documentation.
- Verify and request new insurance carriers in the company database.
- Contact patients to provide updates and facilitate the referral process.
- Actively listen and handle stressful situations with compassion and empathy.
- Utilize company-provided tools to maintain quality and accuracy.
- Meet quality assurance requirements and key performance metrics.
What We're Looking For
- Excellent customer service, verbal, and written communication skills.
- Strong analytical, problem-solving, and decision-making skills with attention to detail.
- Ability to prioritize and manage multiple tasks effectively.
- Proficient computer skills and knowledge of Microsoft Office.
- Solid ability to learn new technologies and understand data flow through systems.
- Flexibility, patience, accountability, and the ability to work effectively on a team.
- Ability to adapt and be flexible in a rapidly changing environment.
Nice to Have
- General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements.
Technical Stack
- Microsoft Office
- EMR (Electronic Medical Record) systems
Work Mode
This is a fully remote position.
AdaptHealth LLC is an equal opportunity employer.
