SMI Management, LLC is hiring a Customer Service Representative to provide professional support for a child support program. This work-from-home role involves receiving stakeholder calls, documenting interactions, and resolving inquiries in a supportive team environment.

What You'll Do

Receive calls from child support client stakeholders following Standard Operating Procedures and contractual obligations.
Categorize all calls into provided categories and document customer interactions.
Resolve customer complaints by providing accurate information and appropriate solutions.
Record any abusive or extraordinary calls.
Thoroughly gather customer information, assess needs, and educate customers where applicable.
Maintain a general understanding of policies and procedures.

What We're Looking For

High School Diploma or equivalent.
At least one year of prior experience in customer service, a call center, service delivery, or a related field.
Proficiency in data entry skills including keyboard, mouse, and 10-key pad.
Basic knowledge of Microsoft Office.
Full-time availability from 7:30am - 6:00pm, Monday through Friday.
A private area to work with space to set up provided equipment and a high-speed internet connection.
Must reside in one of these states: AL, FL, GA, KS, MO, NC, OH, TN, TX, WV.
Offer is contingent on passing a background check and drug test.

Technical Stack

Microsoft Office

Team & Environment

You'll join a company with a staff of over 650 employees throughout the United States. Our culture emphasizes teamwork, dedication, empowerment, and a strong work-life balance in a fun and supportive environment where coworkers feel like family.