SMI Management, LLC is hiring a Customer Service Representative to provide professional support for a child support program. This work-from-home role involves receiving stakeholder calls, documenting interactions, and resolving inquiries in a supportive team environment.
What You'll Do
- Receive calls from child support client stakeholders following Standard Operating Procedures and contractual obligations.
- Categorize all calls into provided categories and document customer interactions.
- Resolve customer complaints by providing accurate information and appropriate solutions.
- Record any abusive or extraordinary calls.
- Thoroughly gather customer information, assess needs, and educate customers where applicable.
- Maintain a general understanding of policies and procedures.
What We're Looking For
- High School Diploma or equivalent.
- At least one year of prior experience in customer service, a call center, service delivery, or a related field.
- Proficiency in data entry skills including keyboard, mouse, and 10-key pad.
- Basic knowledge of Microsoft Office.
- Full-time availability from 7:30am - 6:00pm, Monday through Friday.
- A private area to work with space to set up provided equipment and a high-speed internet connection.
- Must reside in one of these states: AL, FL, GA, KS, MO, NC, OH, TN, TX, WV.
- Offer is contingent on passing a background check and drug test.
Technical Stack
- Microsoft Office
Team & Environment
You'll join a company with a staff of over 650 employees throughout the United States. Our culture emphasizes teamwork, dedication, empowerment, and a strong work-life balance in a fun and supportive environment where coworkers feel like family.
Benefits & Compensation
- Compensation: $16.00/hr
- Work From Home with equipment provided
- Paid Training
- Bi-annual Bonuses to those who qualify
- Health Club Reimbursements
- Career Growth Opportunities
Work Mode
This is a work-from-home position open to candidates residing in AL, FL, GA, KS, MO, NC, OH, TN, TX, or WV.
We are an Equal Opportunity Employer and a Drug-Free Workplace.
