Truepill is hiring a Customer Service Representative to join our Hospice Pharmacy Services team. In this role, you will provide expert, phone-based support to members, customers, and providers, resolving a wide variety of inquiries with accuracy and care.
What You'll Do
- Provide direct phone support to drive resolution of caller questions and issues.
- Ask targeted questions and listen actively to identify underlying needs.
- Gather data and perform initial investigations to determine the scope of inquiries.
- Develop and maintain productive relationships during caller interactions.
- Manage conversations appropriately and maintain ongoing status updates.
- Apply knowledge of applicable Service Level Agreements and Performance Guarantees.
- Demonstrate business and industry knowledge, including healthcare terminology.
- Ensure compliance with applicable legal and regulatory requirements.
- Provide consulting and education on caller issues and trends.
- Communicate common problems to appropriate Subject Matter Experts.
- Educate callers on available products and services.
- Refer callers to other resources where appropriate.
What We're Looking For
- High school diploma or equivalent.
- One year or more of experience working in a remote, call-center setting.
Benefits & Compensation
- Compensation: $16.75-$20.85/hour.
Work Mode
This is a fully remote position open to candidates within the United States.
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
