Responsibilities
- Manage high call volumes from inbound phone traffic.
- Follow company policies and procedures to handle calls efficiently and professionally.
- Achieve member engagement targets by adhering to departmental guidelines.
- Respond to customer complaints and resolve issues following company standards.
- Multitask across several applications in a fast-paced environment.
- Demonstrate excellent verbal and written communication skills.
Requirements
- High school diploma or GED.
- Computer literacy and experience with CRM systems.
- Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10 - 11, Storage: 250/500GB (Preferably SSD)
- Able to connect to ethernet.
- Energy and Internet stability (At least 50Mbps internet speed)
- Ability to work a full-time schedule with reliability and flexibility. (Evenings, weekends and holidays are required as we operate 24/7/365. Split shift may be a possibility)
- Ability to pass background check
Nice to Have
- Customer Representative experience preferred but not required.
Benefits
- Salary range $14 - $15 per hour.
- Paid training program.
- Opportunity for professional growth within a dynamic company.
- 100% remote.
- Health benefits after 90 days for full-time employees
- PTO for full-time employees
- 401K with matching contributions after 1 year of service
Additional Information
- Work from home position.
- Evenings, weekends and holidays are required as we operate 24/7/365.
- Split shift may be a possibility.
- Must have Windows computer and headset meeting specified requirements.
- Must have at least 50Mbps internet speed.
- Ability to pass background check.
