Sharecare is looking for a Customer Service Representative to join our team. In this role, you will answer inbound calls and emails from members and providers, input data, and deliver a high level of customer service. You will use a computerized system for tracking, information gathering, and troubleshooting.
What You'll Do
- Identify, evaluate, and prioritize caller needs, questions, and concerns.
- Formulate plans of resolution and respond appropriately and efficiently.
- Maintain and restore customer satisfaction and partner with other teams as needed.
- Perform problem analysis, problem determination, and recommend resolutions in accordance with standard protocol.
- Proactively educate callers on program benefits.
- Meet or exceed established call center metrics, attendance standards, and quality levels.
- Use computer tools to accurately process and document information.
- Develop rapport with callers and appropriately adjust communication style.
- Provide accurate information about Sharecare programs and services.
- Escalate issues internally and follow up on escalated issues.
What We're Looking For
- High School Diploma.
- Great communication skills.
- Ability to multi-task effectively.
- General working knowledge of Microsoft Word & Outlook.
- Computer keyboard proficiency and internet navigation skills.
- Ability to work effectively with others in a team environment.
- Ability to thrive in a fast-growing, always-changing environment.
Nice to Have
- Prior experience in a customer service related field.
Technical Stack
- Microsoft Word
- Microsoft Outlook
Work Mode
This is a fully remote position.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
