CVS Health is looking for a Customer Service Representative (Remote PST) to create meaningful connections with customers, including members, employers, doctors, and healthcare providers. You will help with benefits and claims, resolve issues, educate customers, and ensure satisfaction through kind and respectful interactions.
What You'll Do
- Actively listen and be an advocate for customers, understand their needs and provide guidance and support.
- Resolve customer inquiries and issues efficiently while documenting all interactions.
- Educate customers about available resources and assist them in navigating their options.
- Anticipate customer needs and provide proactive solutions to enhance satisfaction.
- Collaborate with team members and other departments to address service issues and improve outcomes.
- Document all customer correspondence and maintain confidential records of patient information.
- Follow policies, procedures, and the CVS/Aetna Code of Conduct.
What We're Looking For
- 6+ months of customer service experience.
- Basic computer skills.
- Must reside in the Pacific Standard Time Zone.
- High School Diploma, GED, or equivalent experience.
- High-speed internet access with adherence to workplace model and potential telework agreements.
- Willingness to work specific hours, with flexibility.
Nice to Have
- 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence.
- 1+ years of claims, provider, dental, medical or other related healthcare experience.
- Microsoft Office experience.
Team & Environment
You will be supported by Leadership and Welcome Teams.
Benefits & Compensation
- Affordable medical plan options.
- 401(k) plan (including matching company contributions).
- Employee stock purchase plan.
- No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling and financial coaching.
- Benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
- Compensation: $18.50/hour (typical range: $17.00 - $31.30 per hour).
Work Mode
This is a remote position.
CVS Health is building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. We are surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality. We demonstrate CVS/Aetna’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust. We foster a supportive and inclusive culture that allows for continuous learning and growth.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
