OneTouch Direct is looking for a Remote Customer Service Representative to be the frontline support for our customers, assisting with inquiries and concerns. This role allows you to work from home while contributing to a team dedicated to exceptional service.
What You'll Do
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with troubleshooting issues and provide accurate solutions.
- Process orders, amendments, and returns efficiently.
- Escalate unresolved issues to senior staff when necessary.
- Provide feedback to improve customer service processes.
What We're Looking For
- High school diploma or equivalent.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and an ability to think critically.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet home office environment.
- Must live in the San Antonio region.
Nice to Have
- 1-2 years of customer service experience.
- Previous experience in a call center or remote support role.
Technical Stack
- A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher.
- Hardwired internet connection (ethernet).
- USB headset (not wireless) with noise-canceling features.
- Webcam (external or integrated).
Benefits & Compensation
- Health Care Plan (Medical, Dental & Vision).
- Retirement Plan (401k, IRA).
- Life Insurance (Basic, Voluntary & AD&D).
- Paid Time Off (Vacation, Sick & Public Holidays).
- Training & Development.
- Work From Home.
Work Mode
This is a remote position open to candidates in the San Antonio region. You must have a dedicated home office setup.
OneTouch Direct is an equal opportunity employer.
