The Customer Service Representative (Remote) at Becton Dickinson (BD) will deliver timely and accurate responses to customer inquiries about orders and products, process returns, resolve billing issues, and support sales teams. This position plays a key role in advancing BD's mission of improving global health through outstanding service in the medical technology field.
What You'll Do
- Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
- Process customer returns according to established department policies and procedures.
- Work closely with the Medical Billing department to resolve disputed Billing charges.
- Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
- Partner with Sales Representatives to meet or exceed customer service expectations.
What We're Looking For
- 1+ years medical industry or call center/customer service experience
- Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to solve practical problems and deal with a variety of variables.
- Knowledge of Microsoft Office Applications
- Ability to work some evening shifts, weekends, or overtime as needed
- High School Diploma or general education degree (GED)
Technical Stack
- Microsoft Office Applications
Team & Environment
You will report to Customer Service Management and work within a supportive team environment that values inclusion, growth, and work-life balance.
Benefits & Compensation
- Up to 12 company paid holidays
- Medical, dental and vision insurance
- 401(k)
- Tuition Reimbursement
- Access to the BD Healthy Lives Program
- Employee Assistance Programs
- Additional support resources
Work Mode
Remote; ability to work some evening shifts, weekends, or overtime as needed.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
