CVS Health is hiring a Customer Service Representative to create connections with customers—members, employers, and providers—by helping with benefits and claims to improve health and well-being. In this remote role, you'll educate customers, resolve issues, direct them to resources, and ensure high satisfaction through empathetic interactions.
What You'll Do
- Actively listen and advocate for customers, understand their needs, and provide guidance and support.
- Resolve customer inquiries and issues efficiently while documenting all interactions.
- Educate customers about available resources and assist them in navigating their options.
- Anticipate customer needs and provide proactive solutions to enhance satisfaction.
- Collaborate with team members and other departments to address service issues and improve outcomes.
- Document all customer correspondence and maintain confidential records of patient information.
- Follow policies, procedures, and the CVS/Aetna Code of Conduct.
What We're Looking For
- 6+ months of customer service experience.
- Basic computer skills.
- Must reside in the Eastern Standard Time Zone.
- High School Diploma, GED, or equivalent experience.
- High-speed internet access with adherence to workplace model and potential telework agreements.
- Willingness to work specific hours, with flexibility.
Nice to Have
- 1+ years of customer service experience in a contact center environment (calls, chats, or email).
- 1+ years of claims, provider, dental, medical, or other related healthcare experience.
- Microsoft Office experience.
Team & Environment
You'll be supported by Leadership and Welcome Teams providing orientation, training, coaching, and mentoring. The culture is purpose-driven, building a world of health around every consumer, and demonstrates CVS/Aetna’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust.
Benefits & Compensation
- Compensation: $17.00 - $28.46 per hour.
- Affordable medical plan options.
- 401(k) plan including matching company contributions.
- Employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
- Benefit solutions including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.
Work Mode
This position is fully remote and requires you to reside and work within the Eastern Standard Time Zone.
CVS Health is an equal opportunity employer.
