Rising Medical Solutions is hiring a Customer Service Representative (Partner & Provider Support Representative) to provide professional, high-quality service to medical providers by handling inquiries related to medical bill review. You will be a key member of a small, close-knit team in a fully remote role, helping reduce excess costs and waste in the healthcare system.
What You'll Do
- Handle inbound and outbound provider calls and emails
- Resolve bill-related questions and gather required information
- Deliver clear, professional, and empathetic customer service
- Document interactions accurately in CRM systems
- Follow established SOPs, call handling, and escalation procedures
What We're Looking For
- 3+ years of customer service experience
- Call center experience is required
- Strong communication and professional phone presence
- Ability to multitask across systems while on live calls
- Detail-oriented with strong documentation skills
- Calm, empathetic, and solutions-focused under pressure
Nice to Have
- Healthcare, medical billing, or group health experience
- Typing speed of 40+ WPM
Technical Stack
- CRM systems
Team & Environment
You will join a small, close-knit Partner & Provider Support team and report to a manager.
Benefits & Compensation
- Compensation: $18.00-$21.00 hourly
- Competitive benefits package, including health insurance
- 401k with company match
- Paid time off and paid holidays
- Fully remote role
- Supportive, close-knit team
- Meaningful work in healthcare administration
- Leadership that invests in your success
Work Mode
This is a fully remote position.
Rising Medical Solutions is an equal opportunity employer.
