Stryker Corporation is hiring a Customer Service Representative to provide professional support via phone and email in a fully remote setting. You will be a key point of contact for sales and healthcare professionals, ensuring accurate and timely order management.
What You'll Do
- Provide professional phone and email support for inquiries from sales and healthcare professionals.
- Answer incoming requests through a multichannel system for order entry, status verification, and return order processing.
- Maintain all record-keeping in accordance with Stryker specifications and follow standardized processes to ensure 100% quality for all orders.
- Understand, interpret, and explain detailed information about processes and procedures.
- Participate in continuous improvement activities and assist in additional team projects as required.
- Demonstrate flexibility in responding to new and rapidly changing situations.
- Understand how decisions impact customers, markets, and sales representatives.
- Provide support beyond standard hours as needed based on call volume and workload.
What We're Looking For
- At least 2 years of direct Customer Service or Call Center experience.
- A High School diploma or GED equivalent.
- Ability to work flexible hours as needed to support business needs.
Nice to Have
- An Associates or Bachelors Degree.
- 1+ year of full-cycle order entry experience in a highly complex environment.
- Experience with ERP systems: SAP, GHX, EDI, Salesforce, Genesys, and/or Power BI.
Technical Stack
- SAP
- GHX
- EDI
- Salesforce
- Genesys
- Power BI
Benefits & Compensation
- Compensation: $20.08 – $32.87 per hour plus bonus eligibility.
- Bonus eligible
- Comprehensive benefits package
Work Mode
This is a fully remote position.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
