Handle customer inquiries and resolve issues efficiently through inbound phone and email support, ensuring each interaction reflects accuracy, clarity, and care. You'll use internal systems to provide timely, reliable information that helps customers make informed decisions about pet-related products and services.
What You'll Do
- Respond to customer questions and requests via phone and email with professionalism and attention to detail
- Diagnose and address concerns by understanding the customer's specific situation
- Deliver complete and correct information using approved tools and procedures
- Build trust by listening actively and showing genuine understanding of customer needs
- Strive to exceed expectations, creating memorable service experiences
Requirements
- Fluency in written and spoken Polish, with working proficiency in English (B2 level or higher)
- Eligibility to work legally in Portugal
- Ability to commit to full-time hours, with potential for indefinite contract terms
- Strong communication skills and a customer-focused mindset
Preferred Qualifications
- Prior experience in customer service roles
- Familiarity with MS Office applications
- Background or interest in pet-related products or services
- A positive attitude and willingness to collaborate within a team environment
Benefits
- Remote work based in Portugal
- Comprehensive paid training program
- Competitive compensation with performance-based bonuses
- Career advancement opportunities
- Referral incentives through a bring-a-friend program
