Role OverviewWork remotely from Portugal as a Customer Service Representative for a leading pet retail brand, providing support to Polish-speaking customers through inbound calls and emails. Your primary focus will be resolving inquiries, addressing concerns, and ensuring a seamless customer experience grounded in accuracy, empathy, and efficiency.
Key Responsibilities
- Respond to customer inquiries via phone and email, delivering clear and accurate information
- Develop in-depth knowledge of the client’s products and services to provide informed support
- Investigate and resolve customer issues by understanding their specific needs and concerns
- Use internal tools and systems to deliver timely, correct, and complete responses
- Empower customers with real-time information that supports confident decision-making
- Actively listen and respond with empathy, exceeding service expectations through personalized care
What You’ll Need
- Fluent written and spoken Polish (required)
- Proficient in English (B2 level or higher)
- Working knowledge of MS Office applications
Preferred Background
- Prior experience in customer service roles
- Strong communication skills and a customer-first mindset
- Familiarity with pet products or pet care
- A positive attitude and willingness to collaborate as part of a team
Compensation & Work Environment
Full-time, indefinite contracts are available, with terms adjusted based on experience and client requirements. Enjoy a competitive salary, performance-based bonuses, and referral incentives. This is a fully remote role based in Portugal, with comprehensive paid training provided.
Career development is supported through structured growth programs. The company is committed to equal opportunity employment, fostering a diverse, inclusive, and globally connected workplace where all team members are valued.
