AlgaeCal is looking for a Customer Service Representative (Bone Health Consultant) to provide exceptional support and education to our customers. You will be a key part of our heart-based company, where we work hard to change lives and foster a culture where people come first.
What You'll Do
- Act as a knowledge base for customer inquiries regarding products and bone health.
- Actively listen to customers and provide them with information to make informed decisions about AlgaeCal.
- Support customers through email and phone.
- Process customer orders and returns.
- Help customers understand the results of their DEXA bone scans.
- Update records of customer interactions, process customer accounts, and file documents.
- Set customers up for maximum success.
What We're Looking For
- A solid customer service background.
- Passion for natural health.
- Expert at building rapport with customers.
- Devoted to helping people.
- Organized and humble.
- Ability to think critically and creatively.
- You love to support and inspire others.
- You want feedback and are hungry to improve.
- A brilliant multi-tasker who can shift between priorities.
- Flexible to work a needed fixed schedule (example: Saturday to Wednesday or Tuesday to Saturday).
Benefits & Compensation
- Starting salary of $52,000 with opportunity to increase rapidly as training targets are met.
- Generous healthcare package.
- Monthly team events and activities.
- Flexible Stat Holidays with the option to bank days for later use.
- Remote team building opportunities.
- Supported professional development and continued learning through training and coaching.
Work Mode
This is a local-country position.
AlgaeCal is an equal opportunity employer.
