About the Role

Role details below.

Manage inbound and outbound calls
Resolve customer concerns effectively and efficiently
Build sustainable relationships and trust with customer accounts through open and interactive communication
Ensure customer satisfaction in every interaction
Keep records of customer interactions, process and update customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Ad hoc tasks

At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
Excellent English communication skills, both written and verbal (at least B2 level)
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to details
Able to work on a graveyard shift
USB Headset with Noise Cancellation feature
Working Webcam
Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps wired connection
Backup Internet Service Speed: at least 10 Mbps

Based on experience and skills

Remote (Country)

Only qualified candidates will be invited to take the assessment & scheduled for an interview.
Please whitelist the domains 'lever.co' and 'hire.lever.co' with your email provider to make sure you get our emails.
Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage.
Please ensure you apply for the right job based on your location and experience.
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Graveyard shift required
US work hours (20-40 hours per week)

Wing Assistant is hiring a Customer Service Representative (India)