About the Role
Role details below.
Responsibilities
- Provide world-class service to potential and existing customers by attending to their concerns in a timely, accurate, and empathetic manner.
- Resolve customer inquiries related to orders, payments, shipping, returns, and product information
- Identify patterns in customer issues and share insights to improve processes and experience
- Maintain clear and professional communication aligned with brand voice
Benefits
- 100% Remote
- USD competitive salary
- paid time off
Compensation
USD competitive salary
Work Arrangement
Remote (Country)
Additional Information
- Must be based in the Philippines (Metro Manila or nearby provinces)
- Able to work on a shifting schedule but predominantly during US business hours
- Must have a stable internet broadband connection (DSL, cable, or FIBER), minimum of 25 Mbps, with a backup internet option.
- Minimum Computer Requirements: -CPU: i5 2.5+ GHz CPU (the higher the better)
- Minimum Computer Requirements: -RAM: 8 GB+ (the higher the better)
- Minimum Computer Requirements: -Headset with Mic (for team meetings and huddles)
- Minimum Computer Requirements: -Webcam (for team meetings and huddles)
