Sentara Health is hiring a Customer Service Representative I to join our team. In this role, you'll be responsible for researching and resolving telephone inquiries from members and patients, helping to advance our mission to improve health every day.
What You'll Do
- Handle incoming telephone inquiries from members or patients.
- Research and resolve issues related to member eligibility, plan prescription benefits, and claim payment issues.
- Research and resolve patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
What We're Looking For
- High School Diploma or Equivalent
- 2 years of customer service experience
Nice to Have
- Previous data entry experience
Benefits & Compensation
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus eligibility
Work Mode
This is an onsite position located in Harrisonburg, VA.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
