The University of Southern California (USC) is seeking a DocuSign Systems Administrator to join our Supply Chain team. In this role, you will oversee and provide analytical and technical skills for leading the implementation, coordination, maintenance, and improvement of the Contract Lifecycle Management (CLM) software and related processes. You will be responsible for the day-to-day tactical functionality, operational requirements, and strategic direction of the CLM system, ensuring it supports the university's mission and values.
What You'll Do
- Provide daily maintenance and support of the DocuSign CLM system.
- Handle system troubleshooting, testing, training, and implementation of multiple workflows and storage functions.
- Produce trend reports and identify variances to target metrics.
- Identify and develop process improvement initiatives.
- Review and monitor daily departmental analytics to ensure high efficiency in CLM system utilization.
- Manage intake, assignment, process flow, and reporting/dashboarding.
- Maintain DocuSign tables for ongoing business processes.
- Plan and implement Contracts optimization projects.
- Serve as the Super User for the CLM System.
- Develop and maintain databases and data analytics necessary for project implementation and monitoring.
- Perform data entry, either manually or using scanning technology.
- Respond to or direct requests for tickets related to help-desk level issues.
- Develop documentation to support standard questions or solutioning workflows.
- Diagnose system bugs and remedy them through proper regression.
- Interpret data and develop recommendations based on findings.
- Develop graphs, reports, and presentations of project results.
- Perform basic statistical analyses for projects and reports.
- Generate routine and ad hoc reports.
- Communicate effectively with Managers and Executives regarding ongoing projects.
- Promote effective communication and working relationships within the Supply Chain team and other departments.
- Project University and hospital mission and values to all customer groups.
What We're Looking For
- Bachelor’s Degree in a related field or equivalent experience.
- 5 years of proven experience as a supply chain analyst or logistics coordinator.
- 3-5 years of experience in software implementation or maintenance techniques and procedures.
- Competence using DocuSign or an equivalent CLM system.
- Adept at dashboarding, reporting, and data analytics concepts.
- Ability to document and maintain process workflows, trainings, and requirements for a software system.
- Strong communication, interpersonal, organizational, and facilitation skills with a strong customer service emphasis.
- Proficient in Microsoft Office Suite.
- Fire Life Safety Training (LA City) – If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).
Nice to Have
- 5 years of Healthcare Contracting or Supply Chain Experience.
- Knowledge of specific functionality within DocuSign CLM and Insight.
- Certification from DocuSign University or other relevant DocuSign training.
Technical Stack
- DocuSign CLM
- Microsoft Office Suite
Team & Environment
You will work in partnership with the Sourcing and Contracting Team, collaborating with IT, Contracts, and Supply Chain teams. You will report to the Supply Chain executive team.
Benefits & Compensation
- Compensation range: $81,120.00 - $133,010.00
Work Mode
This is a fully remote, full-time position working 8-hour days.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.
