Donaldson Ibèrica Soluciones is hiring a bilingual Customer Service Representative (German & English) to manage customer purchase orders and build strong relationships with assigned accounts. You will support the DACH Sales Team in driving market growth by ensuring effective service and administrative support.

What You'll Do

Process, monitor, and follow up on customer purchasing orders.
Provide delivery commitments and track order activity, alerting customers and sales of any discrepancies.
Manage invoice creation, corrections, and return of material activities.
Receive and process customer inquiries on pricing, lead times, products, and availability.
Coordinate internally with sales, logistics, finance, and production departments.

What We're Looking For

A minimum of 1 year of experience in customer service, administration, or logistics.
Working knowledge of MS Office packages and Outlook.
Fluent proficiency in both German and English.
Flexibility, ability to multitask, manage time effectively, and adapt to changes.
A pro-active attitude, ability to make decisions, and strong collaboration skills.

Nice to Have

Knowledge of Oracle R12, incoterms, payment terms, and CRM systems.

Technical Stack

MS Office
Outlook
Oracle R12
CRM

Team & Environment

You will be part of the Customer Service team, providing direct support to the DACH Sales Team.

Benefits & Compensation

Permanent contract and an attractive compensation package including meal allowance and telework expenses.
Flexible work schedule (7.00 - 9.30 to 16.00 - 18.30).
Hybrid working model with 3 days of remote work per week.
Shuttle bus service from Plaza España (Barcelona) to the office in Terrassa.
A presential onboarding process for the first 2 months.
A multicultural work environment with free coffee & fruit on office days and social benefits.

Work Mode

This role is based on a hybrid model, working from our office in Terrassa, Barcelona.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.