Yellowstone Local is hiring a dependable and sharp-witted Customer Service Representative to serve as the voice of our partner brands in the skilled trades. You will handle the calls that make business happen—scheduling jobs, solving issues, and ensuring every customer feels heard and helped.

What You'll Do

Manage inbound calls, emails, and chat support with professionalism and urgency
Book service appointments accurately and efficiently while coordinating with dispatch teams
Input customer details and service notes into CRM and scheduling platforms
Provide clear information regarding services, pricing, and expectations
Follow up on scheduled services and pending customer issues
Identify when to escalate issues to supervisors or technical teams
Maintain a strong focus on customer satisfaction, clarity, and responsiveness

What We're Looking For

Fluent English communication—both spoken and written—with a professional, confident tone
Minimum 1 year of customer service, call center, or support experience (remote work preferred)
Strong background in the construction, home services, or skilled trades industries is required
Comfortable working with tech tools like CRMs, VoIP, and scheduling systems
Fast learner with strong attention to detail and excellent time management
Reliable internet and a quiet home office setup
Self-starter mindset with a focus on solutions and customer experience

Technical Stack

CRMs
VoIP
Scheduling systems

Benefits & Compensation

100% remote work setup with flexibility based on client needs
Be part of a growing team that supports top-tier brands in the skilled trades
Receive dedicated training and support from both Yellowstone Local and the client
Unlock long-term growth opportunities and stability based on your performance
Full-time schedule: 40 hours per week
Opportunities for overtime and client-specific perks
Access to consistent work, professional development, and long-term contracts
Collaborative, supportive team culture with real growth potential

Work Mode

This is a global, 100% remote position.

Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.